Terms of Service

1. The Services

1.1 Description

atonCRM provides a cloud-based customer relationship management platform that includes contact management, deal tracking, email integration, AI-powered features, e-signature capabilities, and related tools.

1.2 Service Availability

We strive to maintain 99.9% uptime for the Services. Planned maintenance will be announced in advance when possible. We are not liable for unavailability due to factors beyond our control.

1.3 Modifications

We may modify the Services at any time. Material changes will be communicated with reasonable notice. Your continued use after modifications constitutes acceptance.

2. Accounts

2.1 Registration

To use the Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials.

2.2 Account Security

You are responsible for all activities under your account. Notify us immediately of any unauthorized access at security@atoncrm.com.

2.3 Account Requirements

You must be at least 18 years old and legally capable of entering into binding contracts. You may not use the Services for illegal purposes.

3. Your Data

3.1 Ownership

You retain all ownership rights to the data you input into the Services ("Customer Data"). We do not claim ownership of Customer Data.

3.2 License to Us

You grant us a limited license to access, process, and display Customer Data solely to provide the Services to you.

3.3 Data Portability

You may export your Customer Data at any time in standard formats. Upon account termination, you have 30 days to export data before deletion.

3.4 Data Protection

We implement appropriate technical and organizational measures to protect Customer Data. See our Privacy Policy and Security page for details.

3.5 Your Responsibilities

You are responsible for:

• The accuracy and legality of Customer Data
• Obtaining necessary consents from individuals whose data you store
• Complying with applicable data protection laws
• Not uploading malicious content or prohibited materials

4. Subscription and Payments

4.1 Subscription Plans

Access to Services is provided through paid subscription plans. Features and pricing are described at atoncrm.com/pricing.

4.2 Free Trial

We offer a 14-day free trial. No credit card is required for the trial. At trial end, you must subscribe to continue using the Services.

4.3 Fees and Billing

• Fees are charged in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days notice
• Existing customers are protected from price increases for 12 months

4.4 Payment Methods

We accept major credit cards and, for annual plans, ACH/bank transfer. Enterprise customers may pay by invoice.

4.5 Taxes

Fees do not include taxes. You are responsible for applicable taxes except where we are required to collect them.

4.6 Late Payments

Unpaid invoices may result in service suspension. We will provide 7 days notice before suspension for non-payment.

5. Acceptable Use

5.1 Permitted Use

You may use the Services for lawful business purposes in accordance with these Terms.

5.2 Prohibited Conduct

You may not:

• Violate any laws or regulations
• Infringe intellectual property rights
• Transmit malware, spam, or harmful content
• Attempt to gain unauthorized access to the Services
• Interfere with or disrupt the Services
• Use the Services for competing product development
• Reverse engineer or attempt to extract source code
• Resell or sublicense the Services without authorization
• Harass, abuse, or threaten others
• Store or transmit prohibited content

5.3 Prohibited Content

You may not store or transmit:

• Illegal content of any kind
• Content that violates others' rights
• Malware, viruses, or malicious code
• Content that facilitates harm to minors
• Content obtained through unauthorized access

5.4 Enforcement

We may suspend or terminate accounts that violate these terms. We will attempt to provide notice before taking action except in cases of serious violations.

6. Intellectual Property

6.1 Our Intellectual Property

The Services, including software, designs, trademarks, and documentation, are owned by atonCRM. You receive no ownership rights in our intellectual property.

6.2 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services during your subscription term.

6.3 Feedback

If you provide suggestions, ideas, or feedback, you grant us a perpetual, royalty-free license to use such feedback for any purpose.

7. Third-Party Integrations

7.1 Third-Party Services

The Services may integrate with third-party services (e.g., Gmail, Slack, Zapier). Your use of third-party services is governed by their terms and privacy policies.

7.2 No Endorsement

Integration with a third-party service does not constitute endorsement. We are not responsible for third-party services.

8. Confidentiality

8.1 Confidential Information

Both parties agree to maintain the confidentiality of non-public information shared in connection with these Terms.

8.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was known prior to disclosure
• Is independently developed
• Is rightfully obtained from a third party

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that:

• The Services will perform substantially as described
• We have the right to provide the Services
• The Services will be provided with reasonable skill and care

9.2 Disclaimers

10. Limitation of Liability

10.1 Exclusion of Damages

10.2 Liability Cap

10.3 Essential Purpose

These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose.

11. Indemnification

11.1 Your Indemnification

You will indemnify and defend atonCRM from claims arising from:

• Your use of the Services
• Your Customer Data
• Your violation of these Terms
• Your violation of applicable laws

11.2 Our Indemnification

We will indemnify you from claims that the Services infringe third-party intellectual property rights, subject to reasonable limitations.

12. Term and Termination

12.1 Term

These Terms are effective upon your acceptance and continue until terminated.

12.2 Termination by You

You may cancel your subscription at any time through your account settings. Your access continues until the end of the current billing period.

12.3 Termination by Us

We may terminate your account:

• For material breach with 30 days notice (if breach is curable)
• Immediately for serious violations
• Upon 90 days notice for any reason

12.4 Effect of Termination

Upon termination:

• Your access to Services will cease
• You have 30 days to export your data
• We will delete your data within 30 days after the export period
• Provisions that should survive will survive (e.g., confidentiality, limitation of liability)

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt good-faith resolution by contacting legal@atoncrm.com.

13.2 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

13.3 Venue

Any legal proceedings will be brought in the state or federal courts located in Delaware.

13.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions.

14. General Provisions

14.1 Entire Agreement

These Terms, along with the Privacy Policy and any service-specific terms, constitute the entire agreement between you and atonCRM.

14.2 Amendments

We may amend these Terms by posting updated terms. Material changes will be communicated with 30 days notice.

14.3 Waiver

Failure to enforce a provision does not constitute waiver of that provision.

14.4 Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

14.5 Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.6 Notices

Notices to you will be sent to the email address on your account. Notices to us should be sent to legal@atoncrm.com.

14.7 Force Majeure

Neither party is liable for failures due to circumstances beyond reasonable control.

15. Contact

Related Documents

• Privacy Policy
• Security
• Data Processing Agreement (available upon request)

Effective Date: January 8, 2026